Privacy Policy

1. Information We Collect

We collect information you provide directly when using our services, including:

• Personal Information: Name, email, phone number, organization, and shipping address
• Equipment Information: Drone brand, model, serial numbers, and service history
• Payment Information: Processed securely through our PCI-compliant payment processor
• Communications: Messages, service requests, and support interactions

2. How We Use Your Information

We use collected data to:

• Process and fulfill service requests
• Communicate about your service status
• Maintain equipment service records
• Improve our services and operations
• Send relevant service reminders (with your consent)
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Our logistics partners for pickup/delivery services
• Payment processors for transaction handling
• Legal authorities when required by law

4. Data Security

We implement industry-standard security measures including encryption (TLS 1.3), access controls, and regular security audits. Equipment diagnostic data is stored in encrypted databases with restricted access.

5. Data Retention

Service records are retained for 7 years for warranty and compliance purposes. Personal contact information is retained as long as your account is active. You may request deletion at any time (subject to legal retention requirements).

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

7. Cookies

Our website uses essential cookies for functionality and optional analytics cookies to improve user experience. You can manage cookie preferences in your browser settings.

8. Contact

For privacy inquiries, contact our Data Protection Officer at [email protected].